![]() It is generally accepted that change management and configuration management are best planned and implemented concurrently, as this enables the organisation to weigh the risks and consequences of not implementing either process properly at the planning stages. ![]() This includes ensuring that there is a business reason behind each change, identifying the configuration items and IT services affected by the change, planning the change, testing the change and having a back out plan should the change result in an unexpected state of the configuration item. ![]() Change management is the practice of ensuring that all changes to configuration items are carried out in a planned and authorised manner. ![]() 1 Infrastructure Change Management The process and procedures for all changes to the live environment Version 4.1 October 2012Ģ 1.0 Introduction The Change Process Why raise a change? Who can request a change? When to raise a change depending on change type? How to raise a change What is a request for change? Change terminology Change management process Change approval board Change communication Completed changes Post implementation review Completing a Request for Change RFC Title/Project Code/Raised By/Authorised By Proposed date/time/duration/location Description of change Impact of change Risk and issues analysis Back-out plan Test plan Potential business impact Other systems/services impacted Impact on disaster recovery Planned resource Additional comments Submitting a Late Request for Change Submitting an Emergency Request for Change Background Process The Generic Request Process Background Process The Failed Change Process The Change Process Review APPENDIX A: Data changes and SITS hotfixes APPENDIX B: Risk Issues Template APPENDIX C: Version of Process Document Version 4.1 of 16ģ 1.0 Introduction The purpose of this document is to inform users of the infrastructure change management process and the procedure to follow when creating a request for change (RFC). ![]()
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